Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, mailing address
• Health Information: Medical history, treatment records, insurance information, emergency contact details
• Demographic Information: Age, gender, date of birth
• Appointment Information: Preferred dates, times, and service types

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Healthcare Services: To provide medical treatment, schedule appointments, and maintain your health records
• Communication: To respond to your inquiries, send appointment reminders, and provide important health information
• Website Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with healthcare regulations and maintain accurate medical records
• Quality Assurance: To improve our healthcare services and patient care standards

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: When you explicitly agree to share your information
• Healthcare Providers: With doctors, specialists, and other healthcare professionals involved in your care
• Insurance Companies: For billing and insurance claim processing
• Legal Requirements: When required by law or to protect our rights
• Business Partners: With trusted partners who assist in our operations (under strict confidentiality agreements)

4. Data Security

SAI Hospital implements comprehensive security measures to protect your personal information:

• Physical Security: Secure facilities with controlled access
• Electronic Security: Encrypted data transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• Staff Training: Ongoing privacy and security training for all employees

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your health records
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another healthcare provider
• Opt-out: Unsubscribe from marketing communications

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

SAI Hospital is committed to protecting children's privacy. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child without proper consent, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are typically retained for a minimum of 5-7 years as required by healthcare regulations.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: